Business Strategy Manager - Assistance

About the opportunity

We are seeking a highly driven

Business Strategy Manager

to join our team in Berlin or Barcelona, focusing on operational excellence & scalability. This role is ideal for someone who thrives in a fast-paced environment and is excited to help

scale operations

in alignment with

N26’s hyper-growth ambitions

as a global fintech.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

• We're looking for a hands-on problem solver—someone ready to roll up their sleeves and dive deep into all areas of the business to support
• millions of customers worldwide
• . You will play a pivotal role in driving our growth, expansion, and ongoing compliance efforts by collaborating with both internal and external stakeholders to shape business strategies and enable operational change.
• In this role, you will
• work closely with
• Product & Tech
• as well as with our
• Operations teams
• , serving as one of their key business partners.
• Lead continuous improvement and automation initiatives to streamline workflows, enhance productivity, and reduce operational costs.
• Analysing operational processes to identify and implement opportunities for optimisation, efficiency and cost reduction
• Define, track and report on key operational metrics (KPIs/ SLAs) to ensure alignment with company objectives, proactively reviewing data and performance insights
• Develop business cases and implementation plans setting timelines to achieve goals efficiently.
• Managing project prioritisation.
• Partner cross-functionally with Ops, Product, Tech, Data, Finance, Compliance and Risk and other teams to align process improvement strategies with company goals.
• Drive the execution and governance of strategic operations projects from concept through delivery.

• What you need to be successful:
• Background
• Bachelor's degree in STEM, Finance, Accounting, Economics, Business Administration, or a related field from a top-tier university.
• Minimum 5 years of experience in fast-paced environments in Strategy & Operations, Consulting, corporate strategy roles
• Track record of successfully leading and implementing continuous improvement initiatives and automation initiatives at scale.
• Understanding the use of modern technologies (including LLMs and AI agents) to design and build scalable, automated solutions.
• Proven experience dealing with Business Process Outsourcing and external vendors, with strong collaboration across internal and external stakeholders.
• Familiarity with operating in highly regulated environments and KPI-driven organizations is a plus.
• Skills
• Project management experience, particularly in cross-functional teams with Product, Tech, or Customer Support Operations.
• Excellent stakeholder management, communication, and problem-solving abilities.
• Advanced analytical skills and proficiency in Excel and SQL.
• Strong storytelling and visual communication skills using PowerPoint
• Good understanding of process design, analytics, and KPI frameworks.
• Ability to collaborate effectively with diverse teams in a multicultural environment across various areas of expertise
• Comfortable working independently and engaging with relevant stakeholders
• Excellent organizational skills and ability to manage multiple priorities under tight deadlines.
• Passion for the banking and fintech industry, with a desire to deepen understanding of how N26 operates.
• Traits
• Deep understanding of N26’s business model and a desire to make a meaningful impact
• Thrive in fast-paced, dynamic, and high-pressure environments
• Demonstrate a strong bias for action and execution
• Open to giving and receiving clear, direct, and timely feedback