Technical Customer Service Specialist - Defect Management (m/f/d)

GATX Rail Europe is a leading, full-service railcar lessor offering a high quality and diversified fleet to over 20 European countries. With an experienced, service-oriented team, we are focused on making railcar leasing and rail transport simple, efficient and seamless, thus we have strategically located offices across Europe. At GATX, we empower, develop and recognize our people, building a culture of excellence, accountability and respect. We value diversity and open communication to create a collaborative environment. Together, we achieve more and embrace change by challenging the status quo.

To support our growing organization, we are currently looking for a

Technical Customer Service Specialist (m/f/d) Defect Management

• Manage operational damage handling for Central Europe
• Communicate with internal and external parties
• Optimize the wagon availability for the customer
• Monitor and manage damages for en route repairs (including material requests/orders, cause of damage and reporting of serious damages to Management team)
• Order and supervise en route repairs, select suitable mobile service partners
• Control Maintenance Delivery on spot check basis
• Handle incoming invoices
• Conduct trainings in damage handling
• Organize wagon shipments with Railway Undertakings in damage cases

• Several years of professional experience in the administrative and/or technical field
• Good technical understanding
• Confident handling of Microsoft Office and different ERP/CRM applications
• Very good written and spoken German and English skills
• Interest in understanding complex interrelationships
• Strong communication skills and quick comprehension
• Responsible, independent and solution-oriented approach
• Hands-on mentality as well as customer-, service- and team-oriented way of working
• Flexibility and willingness to travel (occasional visits to workshops and customers, but also internal meetings at other GATX locations)