Field Service Engineer Bioprocess EMEA (m/w/d)

Eppendorf ist ein führendes Life-Science-Unternehmen, das Instrumente, Verbrauchsmaterialien und Dienstleistungen für die Handhabung von Flüssigkeiten, Proben und Zellen in Laboratorien weltweit entwickelt und vertreibt. Eppendorf Produkte werden in akademischen und kommerziellen Forschungslaboratorien eingesetzt, z.B. in Unternehmen aus der pharmazeutischen und biotechnologischen sowie der chemischen und Lebensmittelindustrie.

Bei Eppendorf zu arbeiten bedeutet, Teil einer Gemeinschaft von mehr als 5.000 Wissenschaftlern, Ingenieuren sowie Spezialisten aus vielen anderen Disziplinen in über 30 Ländern zu sein. Wir alle sind einer Mission verpflichtet: Der kompetente Partner und Berater der Wahl für biowissenschaftliche Labors auf der ganzen Welt zu sein - mit unseren erstklassigen Produkten, unseren Dienstleistungen und unserer Zuverlässigkeit.

• Working in a Global Team with territorial responsibility.
• Maintaining and developing relationships with existing pharmaceutical, biotech and academic customers.
• Achievement of the strategic and operational goals for the Eppendorf bioprocess business (technical support) in EMEA.
• Increased customer satisfaction and Eppendorf's brand image by providing premium service support to bioprocess customers in EMEA.
• Identification of future customer requirements and transfer of product improvements to portfolio management.
• Maintenance, repairs, installation, and training of Eppendorf bioprocess devices.
• Execution of service calls (installation, maintenance, repairs, modifications, etc.)
• Performing infield & remote application trainings of our products.
• Processing of technical customer inquiries via E-mail/Telephone/CRM System.
• Support for sales colleagues with application and technical issues.
• Building and maintaining a positive and collaborative working relationship with clients and colleagues.

• Completed university or technical college studies in the field of biotechnology/electrical engineering or completed technical training as a mechatronics technician, electronics technician and master craftsman or technician's degree.
• Application experience with bioprocess is a plus.
• Profound knowledge of bioprocess engineering, bioprocess engineering or process engineering.
• Very good knowledge of Eppendorf bioprocess device.
• Very good English skills (spoken and written) and solid German skills for internal communication.
• Willingness to work flexible hours, willingness to travel (max. 70%, overnight, within EMEA-region, focus on Western -Europe).
• IT knowledge of hardware and software + Operating Systems, Network Knowledge is an advantage.
• Profound user of MS Office, MS Teams, MS Dynamics.
• Registered residence in Germany required at start of employment.