Spare Parts Coordinator

Grateful to have someone who counts on you? Our Spare Parts Coordinators are!

We are currently recruiting for the position of Spare Parts Coordinator for JBT Marel RFS (Retail Food Solutions).

Who are we? JBT Marel (John Bean Technologies + Marel) is the global leader in developing, manufacturing, and servicing processing systems for the food industry. With more than 12,000 employees on 6 continents and 25,000+ customers in over 140 countries, we work every day toward our goal: transforming the future of food. We help producers feed a growing global population more efficiently, safely, and sustainably.

• This role will be based in Osnabruck and focus on supporting our Customers in the DACH region with spare parts processing, orders, and related requests.
• With your affinity for technical and commercial insights and your listening skills, you quickly understand what the customer's problem is and you ensure proper resolution of the issue.
• Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
• Follow all parts requests through to their completion
• Prepare and follow up on spare parts quotations
• Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
• Escalate and resolve compromised service levels or customer expectations related to spare parts issues
• Provide information as required for spare parts forecasting and demand planning
• Plan and prepare spare parts packages for planned maintenance activities
• Be empathetic and work as an advocate for customers
• Ensure customers’ needs are met quickly and efficiently
• Communicate regularly with other individuals/departments within the organization
• Other duties assigned due to the need of the business

• What kind of a person are you?
• To be successful in this role, we also expect you to:
• Have knowledge of Spare Part processes and warehousing, ideally worked in a Sales or Service environment
• Have experience in using a corporate ERP system, e.g. SAP, Navision, S4, Dynamic Axapta or similar
• Be a problem solver who works well under time constraints and with possible production setbacks
• Be a team player; that enjoys working with people and deals well with feedback
• Have a strong service mindset and ability to follow through and respect deadlines.
• Good grammar and communication skills in German and English
• Forklift license or willingness to obtain a license.