Senior Solutions Architect - Containerized Platform Solutions

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help.

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

• Care to join us?
• The Team:
• Solutions Architects are vital members of our project teams, often serving as the initial technical point of contact for our customers and key technical stakeholders for a successful deployment of Celonis. To ensure our customers achieve value, the team drives the technical setup required to leverage the full range of Celonis features and functionalities, including process mining, process automation, Action Flow, and task mining
• The Role:
• As a Senior Solutions Architect specializing in containerized solutions, you will play a crucial, pioneering role in this new initiative. Your primary focus will be leading the deployment of these self-hosted solutions within our complex enterprise customer environments.
• Given the unique nature of every customer environment, you will be the key liaison for translating the customer's technical requirements to ensure successful deployment on the client's infrastructure and successful integrations with their source systems. Furthermore, you will lead discussions on user management and authentication, acting as a technical partner to remove any technical barriers to user adoption.
• The work you'll do:
• You will serve as the central technical stakeholder for successful delivery and onboarding of the Celonis platform for our enterprise clients.
• Deployment Leadership: Lead complex technical discussions to analyze customer architecture, recommend optimal containerized solutions, and facilitate deployment, expertly managing expectations amidst technical constraints.
• Technical Integration: Establish real-time data integrations between customer systems and Celonis using APIs and internal tools.
• Adoption Enablement: Actively remove technical obstacles to maximize Celonis user adoption, clarifying technical risks and necessary trade-offs for stakeholders.
• Identity & Access Management: Guide customers on authentication (SSO), user/group management (LDAP), and provisioning best practices, removing technical barriers to adoption.
• Platform Optimization: Promote reusability by discerning between dedicated customer solutions and broader platform enhancements, collaborating directly with Celonis Product Development.

• Proven experience of 3+ years deploying and managing containerized applications on Kubernetes. Advanced knowledge with at least one specific Kubernetes distribution (Amazon EKS, Azure AKS, RedHat OpenShift, etc). The candidate should bring a good understanding of best practices in deploying, scaling, and maintaining highly available, secure and resilient containerized applications on Kubernetes, ensuring efficient resource utilization and operational stability.
• Proven experience implementing infrastructure as code (IaC, e.g. with Terraform) is required; Helm or Kustomize experience is strongly preferred. Fluency with additional tools such as ArgoCD, Jenkins, GitHub Actions, Ansible, etc, is a plus.
• Experience with at least one of the major cloud platforms (AWS, Azure, GCP) would be a plus
• Experience & interest in working with modern tech stack & methods like REST/SOAP API-Management, Data Ingestion & Streaming (Kafka or similar), SSO, LDAP, IT Security, Agile, etc.
• Experience in industry with experience to work on Python, SQL, data pipelines & ETL processes for large volumes of data is a plus
• Knowledgeable about security and compliance topics for enterprise applications
• Solid experience with project management, outstanding customer-centric & proven experience working with customers.
• A solution-oriented professional that enjoys deep technical discussions as much as transferring your technical knowledge into understandable terms to a broader audience
• Strong communication skills and fluency in English and German