Associate Customer Service Supervisor

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.

Ecolab is seeking an Associate Customer Service Supervisor to join our team in Monheim am Rhein.

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

• You will provide support, training, and work direction to Customer Service Agents. Monitors performance and reviews areas that need improvement. Creates and modifies training programs. Handles difficult calls. Provides reporting and analysis support to supervisor. Has frequent contact with customers to provide or clarify information concerning service, products, pricing, billing, status of accounts, quality, or warranty/remedy questions. Responds to technical product or service application inquiries, complaints or requests for special consideration or remedies. Has complete working knowledge of computerised equipment and procedures.
• Provides support, training, and work direction to the local Customer Service Team and the Global Business Services Teams
• Monitors performance and reviews areas that need improvement
• Creates and modifies training programs
• Provides reporting and analysis support to Senior Supervisor
• Has frequent contact with customers to provide or clarify information concerning service, products, pricing, billing, status of accounts, quality, or warranty/remedy questions
• Responds to technical product or service application inquiries, complaints or requests for special consideration or remedies
• Knowledge of computerised equipment and procedures
• Recommends and implements changes in systems and procedures ensuring that customers receive the best sales service possible
• Oversees assigned Customer Service operations to ensure that customer claims and complaints are handled effectively
• Understands sales initiatives, products, and distribution methods of division(s) supported

• Minimum Qualifications:
• Proven team management experience
• Minimum 5 years of experience in customer service
• Knowledge of personnel management
• Advanced knowledge of product or service
• Entrepreneurial thinking and action, as well as a results-oriented work style; strong sales and service orientation
• Excellent knowledge of SAP/SD module required
• Advanced MS Office skills
• English and German C1 level
• Preferred Qualifications:
• Degree in Supply Chain / Chemicals or a science related discipline
• Wir rekrutieren, stellen ein, befördern, versetzen und bieten Aufstiegsmöglichkeiten auf der Grundlage individueller Qualifikationen und Arbeitsleistungen in allen Belangen, die Beschäftigung, Vergütung, Sozialleistungen, Arbeitsbedingungen und Karrierechancen betreffen. Ecolab diskriminiert keine Mitarbeiter oder Bewerber aufgrund von Rasse, Religion, Hautfarbe, Glaubensbekenntnis, nationaler Herkunft, Staatsbürgerschaft, Geschlecht, sexueller Orientierung, Geschlechtsidentität und -ausdruck, genetischen Informationen, Familienstand, Alter oder Behinderung.