Senior UX Researcher

Hungry for a challenge?

That's good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our mission? To empower every food moment around the world, whether it's through customer service, coding or couriers.

• About this role:
• As a Senior UX Researcher, you'll be part of the Logistics UX Research team looking after the apps and websites our Couriers use to deliver everyday convenience, globally.
• We work in cross-functional teams made up of Designers, Researchers, Copywriters, Product Managers, Analysts and Engineers. The way we work is collaborative and fast-paced. We want to discover what our users will love as soon as we can. We like to explore problems in-depth, and we like to speak with our users on a regular basis, to explore what we are working on and help us understand their needs.
• At JET, you'll make research and user-centricity a key part of the product and design decisions. You'll be hungry for insights - keen to get stuck in and uncover our users' needs across the end-to-end experience. You'll work both independently and together with other researchers to deliver impactful, robust, and timely findings that make real differences in our users' experiences.
• These are some of the key ingredients to the role:
• Working with cross-functional partners to identify and prioritise research needs and opportunities
• Tackling complex problems and working with ambiguity
• Digging deeper to understand the underlying issue and/or goal for our users
• Being an advocate for accessible and inclusive design solutions
• Use your storytelling skills to influence and you bring research to life in your presentations and reports
• Mentor and coach less experienced members of the team and support community-building activities
• Develop relationships and act as a strategic partner
• A proactive, hands-on approach and ability to take ownership of the entire research process, from ideation through to playback, with a focus on working collaboratively

• Excellent stakeholder engagement skills
• Strong knowledge of different research methods and understanding of when to apply one method over another
• Strong experience conducting mixed-methods UX research. Survey design, sampling, and statistical interpretation. R, Python, SQL would be desirable
• Skilled in turning open and ambiguous research needs into clear and compelling questions, activities & outcomes
• Experience translating research into business impact and bringing insights to life in a clear, concise and compelling way
• Experience in establishing best practices and robust research processes
• Strong knowledge of accessibility and inclusive design, and experience conducting research with people with accessibility needs - or a willingness to learn
• A growth-oriented outlook, with a desire to learn and improve