Account Manager - German

• Infrastructure as a Service (IaaS)Our mission is to simplify IT operations, making IT teams more efficient and users more productive.

• The Role DescriptionAbout the RoleWhat You'll be Doing
• Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs
• Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements
• As the \"single point of contact\" for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Other duties as needed
• About UsWhat You'll Loveding and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and \"go-to\" person
• for your partners and will focus on helping them to succeed with their busi
• ness objectives. - Berlin, Germany NinjaOne automates the harde
• st parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The
• NinjaOne automated endpoint management platform is proven
• to increase productivity, reduc
• e security risk, and lower costs for IT teams and managed service providers
• .

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As a customer advocate and product expert, you excel at influencing and inspiring customers - with the ultimate goal of developing more NinjaOne disciples
• Resilient and calm you are able to see customers through issues and escalations
• As an experienced Account Manager, you enjoy \"owning\" a portfolio of accounts and guiding them through the customer journey
• You are fluent in German and English
• You combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly
• Customer-minded, always trying to provide the most value possible
• Excited by working in an ever-evolving and fluid solution-focused environment
• High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
• A passion for partnership and collaboration! You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)
• Great Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically