Unternehmen
Nasdaq Germany GmbH
Über diese Stelle
Germany - Frankfurt - Hesse
Festanstellung
Aufgaben
- As a Lead - Client Success Manager reporting to Associate Vice President of CSM, you’ll play a critical role in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence.
- Serve as the primary point of contact for customers in Europe, ensuring strong engagement and alignment with their strategic goals.
- Coordinate Nasdaq FinTech services and collaborate with internal teams (Sales, Delivery, Support, Engineering) to manage relationships, mitigate risks, and address critical issues.
- Lead executive business reviews and meetings to oversee projects, identify upsell and cross-functional opportunities, and handle partner concerns.
- Promote Nasdaq’s engagement model, build partner relationships, and drive measurable improvements in customer satisfaction.
- Continuously seek ways to enhance Customer Success services while understanding customer needs and accelerating adoption growth.
Fähigkeiten
- You’ll thrive in this position if you’re collaborative, data-driven and strategic, have a global attitude, and bring a passion for innovation.
- Required Qualifications
- Extensive expertise in Customer Success, Account Management, or Professional Services within leading Consulting or SaaS environments.
- Proficient in English and German, with outstanding communication skills to influence and engage C-level executives, driving business outcomes.
- Tech-savvy with hands-on experience in top Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero) and a solid grasp of software development life cycles.
- Strategic combining strong eye for business with diplomacy and consensus-building to thrive in fast-paced settings.
- Proactive and results-oriented, highly adaptable, and committed to delivering outstanding service under deadlines.
- Preferred Qualifications
- Degree or equivalent experience
- Experience in capital markets, FinTech, or regulated industry.
Standort
Adresse
Germany - Frankfurt - Hesse, Deutschland