Program Manager, Sales Operations

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com .

• THE ROLE: Peloton seeks an organized, analytical, and creative-thinking Sales Operations Program Manager to support our DE/AT team. Reporting to the Sales Manager, the Program Manager will be required to deeply understand the businesses they support and execute initiatives that enable growth and overcome any barriers to operational excellence in addition to executing the day to day management of sales operations. They will partner cross-functionally with the entire Global Sales Solutions team and with teams across Sales, Supply Chain, Member Support, Finance, Enterprise Tech, and more and will regularly communicate program updates and implications to these global stakeholders. They will also be required to build and maintain relationships with external partners and vendors and ensure they uphold their contractual obligations and our standards of excellence.
• YOUR DAILY IMPACT AT PELOTON
• Sales Operations: Execute the day-to-day management of Peloton sales operations in Germany/Austria, including but not limited to partner onboarding, activation support & management, external vendor management (agencies) & compliance, asset deployment, and budget management.
• Retail Activation: Identifies and recommends retail activation opportunities. Project manages and leads physical retail activations. Manages and directs the sales components of marketing and partnership activations, ensuring they align with overall business objectives.
• Process Optimization: Identifying and implementing strategies to streamline processes, reduce inefficiencies, and improve overall operational efficiency. Develop and implement Sales Policies and Procedure (SOPs, documentation) when required.
• Strong Business Acumen: Ongoing review of business reports and participation in regular business reviews with international sales leadership to build a deep understanding of the business and identify opportunities to improve sales operational excellence. Act as a point person for operational questions, issues, and ideation.
• Program Management: Collaborate cross-functionally to lead new sales programs or process rollouts and execute sales operations requirements. Assess program risks & provide options for mitigation. Utilize project management tools to remain organized and communicate program updates to stakeholders regularly.
• Fleet Health Management: Partner with our Service & Repair team and 3rd party auditing partners to ensure our inventory in the field is in excellent working condition and complies with our brand standards.
• Inventory & Customer Order Management: Partner with our Supply Chain leadership to develop operational standards for managing purchase orders, shipping, and logistics. Make sure that customers' orders are placed on time, reflected in the systems (internal and external), and delivered according to business requirements.
• Data Analysis & Performance: Analyze operational data to identify trends, track performance, and generate reports, on a monthly and quarterly basis to inform decision-making.
• Relationship Management: Effectively communicate with cross-functional teams and stakeholders, both internally and externally, ultimately building strong relationships and fostering collaboration.

• 4+ years of relevant operational work experience in a B2C and/or B2B sales environment, preferably supporting global teams
• Bachelor's degree and relevant sales experience preferred
• Self-motivated and driven individual who thrives in a fast-paced, dynamic environment
• Ability to manage multiple projects simultaneously and meet deadlines
• Ability to work well with stakeholders and small, agile teams
• Experience developing & managing budgets
• Highly organized and thorough work ethic
• Understanding of Peloton's company vision and brand image with the ability to communicate it effectively and with enthusiasm
• Excellent written and editing skills
• Software proficiency in relevant sales software including but not limited to: CRM platforms, such as Salesforce, customer success platforms, Looker, and project management tools.
• Ability to travel as needed
• Fluent German and English required