Operations Coordinator Customs Brokerage

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere.

Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

• Ensure that Customs follows pre-agreed processes between customer, operations and Customs
• Ensure that Customs entries comply with all laws and AEO requirements
• Resolving Customs related issues in general
• Develop relationship with local Customs
• Attend Customs related meetings and keep local organization properly informed
• Lead improvement and process optimization initiatives
• Perform data integrity checks and ensure compliance with standards
• Support local onboarding of new business or new agreed processes
• Create, maintain and validate client work instructions and SOP documents
• Ensure all KPI's meet customer requirements
• Ensure all team meets customer and BDP internal deadlines
• Periodically review and improve process flow and document process flow
• Ensure billing is accurate and timely
• Monitor that all required data is updated on internal or client systems (as per procedures).
• Produce reports as required by clients and/or internal team

• Job Requirements
• Your Profile:
• Completed apprenticeship in the field of customs or equivalent and additional qualifications in supply chain management will be helpful
• Experience of minimum 3 -5 years in customs
• Knowledge and experience of freight forwarding operations
• Working knowledge of the operations procedure in the country
• Knowledge in the system "CM ZABIS - BluJay/e2Open advantageous
• Ability to adapt quickly to changing policies and procedures
• Language: German and English, both fluent