1st Level Support Engineer

Security is becoming increasingly important to industries. Utimaco products have been protecting people from organized crime and terror as well as sensitive data from theft and abuse for over 35 years. To this end, Utimaco has developed hardware security modules and compliance solutions for telecommunications providers in the field of regulation. Utimaco is the global market leader in both segments. Utimaco stands for recognized product quality, userbility, excellent support and a market-driven offer, manufactured in Germany.

The central goal of protecting people, data and ideas is the commitment of more than 200 people to Utimaco.

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups
• Monitor system performance and troubleshoot hardware/software issues
• Support Active Directory, DNS, DHCP, and Group Policy
• Edit document procedures and configurations

• Fluent German and English skills in spoken and written form
• Basic knowledge of Windows Server environments (2016/2019/2022)
• Experience in supporting end users on Windows operating systems (Windows 10/11), including troubleshooting software, hardware, and connectivity issues
• Familiarity with Active Directory and basic network protocols as well as Entra ID
• Some experience with virtualization (e.g., Proxmox, VMware) is a plus (optional)
• Strong problem-solving and communication skills