Unternehmen
Techtronic Industries ELC GmbH
Über diese Stelle
Altshausen
IT, IT & Tech
Festanstellung
Aufgaben
- Provide hands-on on-site L2 support, resolving complex issues to maintain efficient operations.
- Monitor help desk trends, identify recurring challenges, and drive improvements across IT services.
- Facilitate onboarding and training for new IT team members.
- Create and share clear training materials and documentation for the central IT L1 Support team.
- Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution.
- Provide local insights to guide practical and effective IT solutions.
Fähigkeiten
- Extensive professional experience as an IT technician, system administrator, or in a similar role, with a strong focus on L2 support within a manufacturing environment.
- Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services.
- Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting.
- Good knowledge of ITIL principles and best practices for incident management, problem management, and change management.
- Experience in first-line SAP support is considered an advantage.
- Proven project management skills.
- Knowledge of Operational Technology (OT) is an advantage.
- Excellent command of spoken and written German and English.
Benefits
- An interesting position with an attractive company – recognized as a 'top employer' by kununu.
- Company pension scheme.
- Free parking spaces directly next to the office and good public transport connections.
- Fresh fruit, water and hot beverages for free.
- Company fitness via 'EGYM Wellpass' and bike leasing via 'JobRad'.
- EAP (mental support for employees).
- Learning platforms such as 'GoodHabitz' and 'Learn TTI' for your professional development.
- Special employee benefits via 'Family & Friends' and additional corporate benefits.
Standort
Adresse
88361 Altshausen