Head of Network IT Operations & IT Administrator

ituma GmbH is a successful and financially independent German IT company based in Hilden near Düsseldorf. As one of the market leaders in Europe, we have been defining intelligent enterprise solutions in networking since 2010. In 2014, ituma became part of the globally active Logicalis Group, completing its portfolio with expertise as a value-

added service provider and software specialist in the areas of network automation, software-defined networking (SDN) and business intelligence. Our employees are experts in their field with an extra dose of IT DNA, who think outside the technical box and work together to realise innovative ideas.

• #### The field of activity
• "Your playground"
• Overall responsibility for IT operations with a focus on network and platform operations
• Technical leadership, development and motivation of an interdisciplinary technical IT team
• Ensuring highly available, secure and scalable network operations (applications, software, Docker, Kubernetes) for highly critical applications
• Responsibility for setting up and operating all systems, client infrastructure and software, as well as SOC and service desk, among other things
• Monitoring operational KPIs, SLA compliance and incident management
• Close cooperation with product development, engineering and management for stable service delivery
• Support and process assistance with second and third level support for client/server environments

• "Your toolbox"
• 5 years of professional experience as a network administrator
• Relevant management experience for larger IT operations teams, ideally in service- or carrier-oriented environments
• In-depth experience and knowledge in the following areas of information technology:
• Development of IT architectures
• Network technology and administration (Linux, Docker, network software)
• IT security infrastructures, routing & switching
• Low-code and open-source projects
• Experience in implementing and documenting IT processes and security controls
• Sense of responsibility, enthusiasm, commitment and persuasiveness
• Confident manner and strong communication skills, even in conflict situations
• Very good knowledge of German
• #### Nice to have
• 'Your extras in your luggage'
• Experience in implementing IT projects and in service management according to ITIL
• Practical experience/certification in service management (ITSM)