CDI - CLIENT ADVISOR (F/H/X)

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather-Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast-paced environment amongst passionate, agile, and authentic people.

• YOUR WORK ENVIRONMENT
• As a Client Advisor at CELINE, you will report to the Store Manager and play a key role in driving sales and delivering an exceptional client experience. Your passion for our collections and commitment to excellence will enable you to build meaningful connections with clients, embodying the sophistication and timelessness of the Maison. Collaborating with your team, you will contribute to upholding CELINE’s prestigious brand image in every interaction.
• Your impact
• Key responsibilities
• Contribute to the development of sales and the achievement of sale objectives.
• Welcome and advise our customers and provide the best customer service.
• Share with our customers the story behind our products and deliver our expertise.
• Be proactive and bold by proposing complementary products.
• Contribute to the recruitment and retention of our customers by building privileged and lasting relationships with each of them.
• Be actively part of the operational life of the store: Visual merchandising, restocking, transfers, after-sales service, inventory management.
• Control and respect the internal procedures and guidelines
• Support the digital actions of the House.
• Brand ambassador and promoter
• Be the ambassador of the brand and endorse the culture and values to promote CELINE
• Ensure the best level of client experience
• Endorsing the CELINE spirit with your creativity and your sense of excellence.

• keys for success
• Education:
• Business School, University or “equivalent experience”
• Experience:
• Retail experience required
• Experience in luxury/fashion business a plus
• Competencies:
• High product and Fashion sensitivity and knowledge
• Ability to understand and go beyond customers’ needs
• Taste for challenge and team spirit
• High sensitivity to client experience and loyalty
• Exceptional interpersonal skills, empathy, sincerity and curiosity
• Ability to manage multiple priorities in a fast-paced environment
• Detail oriented
• Excellent written and verbal communication skills.
• Flexibility to work a retail schedule including evenings, weekends, and holidays
• Languages: Fluent in German and English, proficiency of other language(s) will be an advantage