Technical Operations Engineer

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.
Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal - to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

• The Purpose: Scale the effectiveness of our operational practice. As a Senior Operations Engineer, you'll drive automation, improve systems observability, and guide processes that influence uptime, incident handling, and team maturity. You'll also coach others and support cross-team improvements.
• ### What You'll Be Doing :
• Lead mid-scale automation and tooling improvements that reduce toil and increase reliability.
• Drive alerting strategies across environments for improved detection accuracy.
• Lead RCAs with multi-team involvement and propose systemic fixes.
• Create dashboards, service health reporting, and customer alignment tools.
• Redesign handover practices across regions/timezones to improve coverage speed and accuracy.
• Facilitate onboarding and lead knowledge-sharing workshops.

• ### You'll Need:
• Broad experience across operations, monitoring, and platform health.
• Comfort working with distributed teams across time zones.
• Deep familiarity with observability tooling and operational data analysis.
• Strong writing and collaboration skills.
• Ability to influence stakeholders and mentor across levels.
• ### Technologies You'll Work With:
• Cloud & Infrastructure: AWS, Kubernetes, Docker
• Monitoring & Observability: DataDog
• Incident & Ticketing Tools: PagerDuty, JIRA
• Languages & Scripting: Java, Kotlin, Bash, Python
• Event-Driven Systems: SQS, SNS, Kinesis
• Infrastructure as Code & Automation: Terraform, Terragrunt, GitHub Actions
• Security & Networking: Container and firewall best practices