Head of Customer Success

Join our mission to fight climate change

Do you want to be part of one of Europe's fastest-growing climate tech startups? We are looking for a Head of Customer Success with a strong growth mindset to tackle the day-to-day challenges of building and growing a business.

In this unique role, your mission is to stabilize and elevate our Customer Success function — transforming it from reactive support into a data-driven, strategic partner for our customers.

If you're excited about building an economy where every company creates an impact for a sustainable world and empowering companies to decarbonize and boost their business performance, we’d love to hear from you!

• Lead and develop a team of 5, including 3 Customer Success Managers, Customer Support, and a Customer Success Engineer.
• Define and implement scalable CS processes and KPIs, including:
• Customer revenues, retention, NRR
• Customer health score
• Book-of-business per CSM
• Onboarding criteria
• Stay operationally involved in customer management — get hands-on when needed to support accounts and ensure smooth operations.
• Apply a high-touch, consultative approach with mid-market to enterprise clients, balancing strategic guidance with operational excellence.
• Manage and resolve escalation cases, clearly distinguishing between software support issues and larger consulting/advisory needs.
• Build credibility in carbon accounting and sustainability standards (GHG Protocol, ISO 14067) and reporting frameworks (SBTi, CDP, TCFD), understanding the complexity of emission data to act as a trusted partner for clients.
• Drive cross-functional collaboration with Sales, Marketing, Product, and Tech teams to ensure structured feedback loops, align customer outcomes, and close gaps in the customer journey.
• Strategically develop customer accounts, defining clear operational milestones to help clients integrate carbon controlling into their core business strategy.
• Lead by example: be an expert in Customer Success, demonstrating what excellent client experience looks like and how to scale it in a B2B SaaS environment.

• Hands-on SaaS experience (Data heavy products, B2B, Series A+ stage) with exposure to enterprise accounts.
• 5+ years of experience in Customer Success, Account Management, or Consulting, including 1+ year in a leadership position.
• Strong analytical and process-thinking skills, capable of building a KPI-driven CS organization.
• Experience in project management and presenting complex ideas (PowerPoint/executive reporting).
• Interest in the decarbonization space, especially Scope 3-heavy industries such as manufacturing or logistics.
• Ability to think strategically and operationally, turning customer insights into structured plans.
• Experience in digital transformation or change management is a plus.
• Fluent in English and German, with outstanding communication skills across all levels — from C-level executives to operational champions.