Customer Service Manager (f/m/d)

Techtronic Industries ist weltweit führend in der Herstellung und im Vertrieb von hochwertigen Elektrowerkzeugen für den DIY-Markt und den Profieinsatz sowie von Gartengeräten. Ein strategischer Fokus auf leistungsstarke Marken, innovative Produkte und außergewöhnliche Menschen bestimmt unseren Erfolg.Zur Verstärkung unseres Teams suchen wir zum nächstmöglichen Zeitpunkt einen engagiertenEinkäufer (m/w/d) für Handelsware

• Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards
• Monitor KPIs and drive continuous improvement initiatives
• Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud)
• Act as liaison between headquarters, SBUs, logistics teams and external customers
• Support Supply Chain projects through cross-functional coordination
• Manage escalated cases with root cause analysis and corrective actions
• Oversee return management across European logistics centers

• Proven experience in customer service operations within manufacturing or B2B environments
• Proven knowledge in leading, developing, and motivating teams
• Solid knowledge of order-to-cash processes, logistics flows and claims management
• Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
• Good command of German and English; additional European languages are an advantage
• Willingness to travel as required by business needs (approximately 10%)

• An interesting position with an attractive company – recognized as a 'top employer' by kununu
• Company pension scheme
• Free parking spaces directly next to the office and good public transport connections
• Fresh fruit, water and hot beverages for free
• Company fitness via 'EGYM Wellpass' and bike leasing via 'JobRad'
• EAP (mental support for employees)
• Learning platforms such as 'GoodHabitz' and 'Learn TTI' for your professional development
• Special employee benefits via 'Family & Friends' and additional corporate benefits