FACILITIES MANAGER

The Facilities Manager – South Asia is responsible for all repair and maintenance (R&M) and Minor work (MW) activities across Louis Vuitton stores in 7 countries within the South Asia – Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia and India.

• The role ensures that each store consistently meets luxury retail standards, reflects Louis Vuitton brand image, and operates efficiently. The position requires strong focus on quality, operational excellence, and budget optimisation, collaborating closely with both store teams and local stakeholders.
• Facilities Management & Maintenance
• Set up regional FM strategy, develop and implement regional maintenance procedures and guidelines, ensuring brand image consistency across all stores in SA, meeting Louis Vuitton’s global luxury retail standards, health & safety standard, visual presentation, environmental conditions, and customer experience.
• Full accountability and single point of contact for all preventive and corrective maintenance works in store. Dispatch work orders to respective contractors/suppliers and oversee the implementation of the work.
• Lead emergency maintenance response and act as primary contact for critical issues.
• Conduct periodical store inspection and audits to proactively manage risks & lead improvement actions.
• Implement best practices in sustainability, energy efficiency, and asset lifecycle management.
• Minor works
• Lead and manage minor work projects validated in zone store co.
• Consolidate minor work and fixed asset replacement requests from stores
• Order fixed asset replacement and follow up with logistics and installations
• Manage fixed asset inventory in warehouses
• Vendor & Project Management
• Manage relationships with external service providers, contractors, landlords, and technical experts.
• Evaluate vendor performance and ensure service level are met.
• Negotiate maintenance contracts and secure best-value solutions without compromising quality.
• Negotiate with service providers and improve delivery efficiencies (lead tendering process bi-yearly)
• Budget & Cost Efficiency
• Develop, monitor, and control annual R&M budget for the region.
• Optimize maintenance expenses through strategic planning and predictive maintenance.
• Report and analyze costs, identify savings opportunities, areas to increase efficiency and support financial forecasting.
• Follow up on payment applications for maintenance and minor work projects.
• Cross-Functional Collaboration
• Work closely with Store Planning Project Managers, Retail Operations, Visual Merchandising, and Global Facilities teams.
• Communicate regularly with Country Managers and Store Directors to align facility priorities.
• Conduct annual training for all in-store team managers.
• Provide guidelines and user manuals to in-store team managers (store maintenance ambassador)
• Facilitate the working relationship between local vendor and stores

• Degree in Facilities Management, Engineering, Architecture, or related field.
• Minimum 7–10 years’ experience in facilities management, ideally within luxury retail, high-end hospitality, or premium commercial spaces.
• Proven experience in managing multi-country retail portfolios / complex high end shopping mall is preferred.
• Proficiency in MS office application, particularly in Excel and PowerPoint
• Attention to details with excellent analytical and communication skills
• Good team player with excellent interpersonal skills, able to interact with staff and management
• Possess good command of written and spoken English
• Prioritize workload, manage multiple projects, meet deadlines for various ad hoc tasks and able to work in fast-paced working environment
• Strong sense of responsibility, stable, self-motivated, highly result-oriented and problem-solving with positive working attitude