Director (m/f/d) Uptake Management Performance & Process

With a fleet of 313 modern container ships and a total transport capacity of 2.5 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 14,000 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.7 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 21 terminals in Europe, Latin America, the United States, India and North Africa. Around 3,000 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.

• As Director (m/f/d) Uptake Management Process & Performance, you will assume a key role in the strategic development of our global Trade Management Uptake Management organization. In this position, you will lead an international team of specialists and managers while being responsible for optimizing processes and performance management across all Uptake Management Centers. You will develop and implement a KPI driven performance management system measuring performance by the same standards and definitions across the globe. You will translate strategic uptake management objectives into operational excellence and create sustainable value through standardization and continuous improvement. Your expertise in leading complex, cross-regional projects enables you to significantly enhance profitability and vessel utilization. This position offers you the opportunity to make strategic decisions in a dynamic, international environment and help shape the operational future of a global market leader.
• Lead and strategically develop the global Process & Performance organization
• Develop and implement KPI frameworks and performance management systems
• Coordinate and optimize performance across all Uptake Management Centers to maximize vessel utilization
• Conduct strategic review meetings with regional stakeholders and senior management
• Establish global best-practice standards and facilitate knowledge transfer between all Uptake Management Centers
• Resolve complex conflicts between Regions, Trade Management, Customer Service, Operations and Sales
• Drive performance excellence by exceeding Quality Promises and strategic KPIs
• Provide expert knowledge on Allocation Management topics, and support the Allocation Mangement Design team as required

• Multi-year professional experience in Operations, Trade Management, or Sales within the shipping/logistics industry
• Proven track record in leading cross-regional process optimization and standardization initiatives
• Expertise in developing and implementing performance management systems and KPI frameworks
• Experience in deploying digital/analytical solutions to improve visibility and decision-making
• University degree in Business Administration, Economics, Supply Chain Management, or related discipline
• Strong analytical capabilities and data-driven decision-making skills
• Excellent English proficiency; additional languages are an advantage
• Outstanding communication and stakeholder management skills at senior level