Customer Solution Manager (m/f/d)

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.

• In this role, you will serve as the central point of contact for our customers during the usage and operational phase of our solutions. You will ensure successful onboarding, stable operations, and continuous solution improvement. Acting as a key interface between customers, Product, Engineering, Sales, and Support, you will play a critical role in driving customer satisfaction and long-term partnerships.
• Customer Management & Solution Enablement
• Act as the primary point of contact for customers and users throughout onboarding, deployment, and ongoing operations
• Proactively manage and support the operational use of our solutions, from initial rollout to steady-state operations
• Organize and lead regular exchange formats such as jour fixes and review meetings in close collaboration with Sales and Program Management
• Ensure transparent and consistent communication between customers, Product, Engineering, Sales, and Support teams
• Solution Development & Optimization
• Capture, analyze, and prioritize customer requirements during live operations
• Work closely with Product Management to evolve features, integrations, and roadmap elements
• Coordinate with Engineering to assess technical feasibility and implementation options
• Contribute to the development of operational concepts, deployment models, as well as training and support concepts
• Reporting & Documentation
• Own customer reporting, usage analyses, and KPI-driven insights
• Maintain and continuously update operational concepts, integration documentation, and customer-specific solution materials
• Prepare status reports, improvement plans, and strategic recommendations
• Cross-Functional Stakeholder Management
• Collaborate closely with Program and Key Account Management to align on strategic customer development
• Act as an escalation interface and coordination point with Support for operational issues and service cases
• Support Sales in identifying upselling, expansion, and growth opportunities
• Manage customer expectations regarding product evolution in alignment with Product, Engineering, and Sales

• Completed degree in Business, Engineering, Computer Science, Aerospace Engineering, or a comparable qualification
• Professional experience in Customer Success, Solution Management, Project Management, or technical customer-facing roles
• Ideally, experience or strong interest in unmanned systems (UxS), IoT, robotics, or software/platform solutions
• Strong ability to translate complex technical topics into clear, customer-oriented communication
• Excellent organizational and communication skills
• High service orientation, proactive mindset, and structured working style
• Confident use of common tools such as Jira, Confluence, NetSuite, HubSpot, Power BI, or comparable reporting tools
• Very good written and spoken German and English skills