Associate Technical Operations Engineer

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

• The Purpose:
• Be the hero for our high-value clients and a guardian of our platform's reliability and security. As a first-responder on our elite 32-person TechOps team, you'll troubleshoot technical issues, master modern tools, and collaborate with experts across Engineering, Security, Product, and Support. This is your launchpad into fintech and platform development, with strong support to help you grow, build your skills, and progress into broader technical roles over time.
• What You’ll Be Doing:
• Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately.
• Monitor and act: Utilise tools like Datadog to track systems and respond to alerts. Focus on identifying genuine issues, minimise noise by filtering out non-critical or repetitive alerts, and escalate when necessary to help the team stay focused.
• Escalate smartly: Utilise the Incident Management system to promptly and report customer-impacting incidents and anomalies. Ensure that you flag them to the relevant stakeholders or teams beyond your own, when appropriate.
• Collaborate cross-functionally: Work with Security and Engineering teams to support safe, reliable operations. Share timely updates, follow guidance, and contribute to solutions when possible.
• Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy.

• You’ll Need:
• Problem-solving mindset with a learning-first approach.
• Security awareness in operational contexts.
• Curiosity for systems, monitoring, and modern tooling.
• Strong written/spoken English communication skills.
• Collaborative attitude and adaptability.
• Willingness to join a 24/7 shift rotation covering weekends.
• Technologies You’ll Use & Learn:
• You’ll get hands-on experience with industry-leading tools like DataDog, Jira, AWS, and more. Don’t worry if you haven’t used them all before, we’ll support you in learning as you go.
• Cloud & Infrastructure: AWS, Kubernetes, Docker
• Monitoring & Observability: DataDog
• Incident & Ticketing Tools: PagerDuty, JIRA
• Languages & Scripting: Java, Kotlin, Bash, Python
• Event-Driven Systems: SQS, SNS, Kinesis
• Infrastructure as Code & Automation: Terraform, Terragrunt, GitHub Actions
• Security & Networking: Container and firewall best practices