Associate Solutions Engineer - German

• Infrastructure as a Service (IaaS)Our mission is to simplify IT operations, making IT teams more efficient and users more productive.

NinjaOne automates the hardest parts of IT to deliver visi
bility, security, and control ov
er all endpoints for more than 30,000 customers. The NinjaOne automated end
point management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and manage
Additional Information
ed service providers. NinjaOne is obsessed with cus
tomer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

• The Role DescriptionAbout the RoleWhat You'll be Doing
• Guide our customers through the implementation of the NinjaOne solution
• Work closely with our sales teams to understand customer requirements and provide sales support
• Partner with our account management department to meet the needs of our existing customers
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Collaborate with cross-functional teams to resolve critical product issues, develop solutions to minimize cycle time for problem resolution and make improvements for future releases
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams such as the creation of new knowledge base articles
• Work a set schedule Monday - Friday 9am - 6pm Berlin time
• Other duties as needed
• e, organized project management and knowledge, potential customers will have an opportunity to see and feel what our wor
• ld-class support experience is all about. As an integral part of the team, y
• ou will streamline the onboarding experience and shorten the ti
• me to customers going live on our platform, while delivering an exceptional service experience. - Berlin, Germany

• About You
• At least 2 years' experience in a customer service-related position
• German at C1/C2 Level
• Previous experience with IT software helpful, but not required
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
• You exercise sound judgment and prioritize based on customer impact
• As a lifelong learner you are adaptable to new technologies and embrace change
• Polished verbal and written communication skills that deliver messages with a customer first mindset
• You can work independently and with a team in a global environment
• Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes and procedures
• You are highly organized
• Experience with ZenDesk or other CRM ticketing software preferred
• Driven and self-motivated you; you set the pace for yourself and others around you
• Customers, clients and teammates see you as a problem solver that brings all the details to the solution
• Empathy, patience and a sense of humor - we work hard and have fun doing it!
• About UsWhat You'll Love