Resident Engineer Customer Support Automotive (m/w/d)

Join the world leader in advanced energy storage solutions and be part of the success story of VARTA®!At Clarios, we’re powering today, into tomorrow.

• Your contribution:
• Support of Clarios and our customers during the battery system development and vehicle integration according to Clarios’ product development process>Key Responsibilities:
• Technical interface to the customer:
• for providing remote or on-site technical support during battery integration, testing and production failures
• for customer battery lab- and vehicle integration and testing.
• to analyze battery failures or integration issues
• to lead and track resolution of issues reported from customer battery integration, testing and field failures
• Internal technical interface to the quality department:
• Lead of failure analysis and battery tear down to support the 4D/8D process
• Preparation, execution and documentation of technical reviews according to Clarios product development process.
• Support the product engineering team:
• Analysis and detail clarification of customer specifications
• Definition of Integration Tests according to the V-model
• Test analysis and preparation of test reports
• Preparation of Test schedule
• Support of DFMEA
• Participation and reporting in the product engineering development teams (SDT/EDT)

• Bachelor’s degree in Electrical Engineering or Systems Engineering or equivalent experience
• or Technical Master’s degree (thesis track or equivalent) in related field with some industry experience preferably in Automotive
• Working knowledge and/or trained in PPAP, FMEA, Requirements Analysis and System Integration
• Proficient in using CAN tools, e. g.:
• Analysis of ECU measurement data
• Software updates via CAN flashing
• Experienced in embedded systems and software, preferred for automotive applications and electrical/electronic components
• Experienced in analysis of test data and root cause analysis
• Knowledge of battery technology is preferred
• Profound professional experience in the automotive industry
• Minimum 3 years of experience in customer support for complex technical products
• Diplomatic, but technically clear way of communication
• Personable and customer-centric attitude; confident, obliging and binding way of communication
• Business-fluent in German and English languages