Customer Support Representative (w/m/d) – Order Management

MKS Instruments enables technologies that transform our world. We deliver foundational technology solutions to leading edge semiconductor manufacturing, electronics and packaging, and specialty industrial applications. We apply our broad science and engineering capabilities to create instruments, subsystems, systems, process control solutions and specialty chemicals technology that improve process performance, optimize productivity, and enable unique innovations for many of the world’s leading technology and industrial companies. Our solutions are critical to addressing the challenges of miniaturization and complexity in advanced device manufacturing by enabling increased power, speed, feature enhancement, and optimized connectivity. Our solutions are also critical to addressing ever-increasing performance requirements across a wide array of specialty industrial applications.

MKS in Darmstadt is looking for a

Customer Support Representative (w/m/d) – Order Management

Reference number: R17176

• As a Customer Support Representative at Newport Spectra-Physics GmbH, a part of the MKS brand, you will partner with the CSR group to execute all tasks related to international order processing from A (order entry) to Z (shipping and invoicing). In this role, you will report to the Customer Support Supervisor.
• This position is a 15‑month replacement contract, with the potential to extend or explore further opportunities within the company.
• You Will Make an Impact By:
• Process and manage customer orders for our Austrian production facility
• Act as the main interface between customers and internal departments (production, planning, logistics)
• Handle customer inquiries regarding order status, lead times, delivery dates, and product availability
• Coordinate general order flow and ensure timely processing from entry to invoicing
• Work with global internal stakeholders (US, Germany, Japan, Asia) involved in the delivery chain
• Communicate with customers in Germany and Austria via email and phone
• Support service-related processes and collaborate with colleagues to help achieve team sales and service goals
• Identify and escalate issues where needed to ensure customer satisfaction
• Contribute to maintaining standardized processes within the Order Management team

• Completed commercial training, ideally with a focus on International Business
• Experience in Customer Service or Order Management is an advantage (junior candidates welcome – training will be provided)
• Fluent German (written and spoken)
• Fluent English (written and spoken) for daily communication with global teams
• Strong communication skills and a customer-oriented mindset
• Ability to work independently and manage priorities effectively
• High attention to detail and accuracy in handling orders
• Comfortable working in an international environment