Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About Genesys

Genesys delivers the world’s most trusted customer experience and contact center solutions, enabling organizations to orchestrate exceptional customer and employee journeys. With innovation in AI, digital engagement, and cloud-based CX, we help companies transform the way they connect with customers.

We are seeking a motivated and ambitious Junior Account Executive (New Logo Hunting) to join our Sales organization in Germany. This is an exciting opportunity for a high-potential sales professional who is passionate about Customer Experience (CX), AI-driven solutions, and SaaS.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com .

• ## Role Overview
• In this role, you will focus on acquiring new customers within the German market, driving pipeline growth, and positioning Genesys as the strategic partner of choice for customer experience transformation. You will collaborate closely with Sales Engineering, Marketing, and Partner teams to accelerate deal cycles and deliver outstanding business outcomes.
• ## Key Responsibilities
• Identify, prospect, and engage new logo opportunities across the German market.
• Develop and manage a healthy pipeline through disciplined territory planning and outreach.
• Conduct effective discovery meetings to understand customer needs in CX, AI, and cloud transformation.
• Present Genesys solutions and articulate our value proposition to technical and business stakeholders.
• Support the full sales cycle, from initial engagement through proposal development and contract negotiation.
• Collaborate with internal teams, including pre-sales, marketing, and partners, to drive successful engagements.
• Maintain accurate forecasting and CRM hygiene in Salesforce.
• Represent Genesys as a trusted advisor and brand ambassador in the marketplace.

• ## Required Qualifications
• Minimum 3 years of experience in B2B sales, ideally in software, SaaS, or cloud technology.
• Solid understanding of the Customer Experience (CX) landscape, contact center technologies, and AI-driven customer engagement.
• Demonstrated experience in proactive outreach, cold acquisition, and new business development.
• Strong communication, presentation, and negotiation skills.
• Native or near-native German language skills and fluent English (both written and spoken).
• High motivation, curiosity, and a growth mindset with the desire to build a successful sales career at Genesys.
• ## Preferred Qualifications
• Previous experience selling CX, CCaaS, AI, or customer engagement technologies.
• Experience working in a structured, metrics-driven sales environment.
• Ability to work independently while collaborating effectively with cross-functional teams.