München

Account Management, Sales

Festanstellung

Primary point of contact for a portfolio of SMB restaurant partners in Southern Germany (100-150 partners) to ensure their success and expansion on Uber Eats
Strategic account growth: retain and expand business, identify upselling and cross-selling opportunities, drive product adoption and location expansion initiatives
Proactively identify opportunities to unlock additional revenue potential for partners and Uber Eats
Risk mitigation & retention: identify partnership risks and act to ensure best possible partner experience, striving for 100% account retention
Partner advocacy: collect and synthesise partner feedback and turn insights into actionable input for product and business roadmap
Relationship building: cultivate strong, lasting relationships with key SMB restaurant partners and position Uber Eats as their preferred/exclusive delivery platform
Account planning: build long-term growth and marketing plans with partners via regular business reviews and data analysis
Visit partners onsite and negotiate exclusive deals

4+ years of experience in strategic and operating B2B client-facing roles (Sales, Customer Success, Account Management) or upper management in retail/food industry
Experience navigating the complete customer lifecycle, including prospecting within existing client organizations
Negotiation skills: constructing high-potential deals, calculating offers, professional pitching and negotiating under competitive pressure
Proactive, autonomous self-starter able to thrive in dynamic, fast-paced environment
Exceptional interpersonal skills: articulate value propositions, address objections, overcome obstacles, secure partner commitment
Willingness to work closely with high-value partners to achieve quarterly and annual revenue, retention and adoption targets
Strategic and analytical thinking: analyze restaurant needs, problem-solve creatively, identify new opportunities
Strong organizational and time-management skills; ability to multitask and prioritize based on impact
Preferred: CRM proficiency (Salesforce a significant plus)
Preferred: Proficient in Google Suite, able to create dashboards and presentations

32 vacation days per year
Monthly Uber voucher
17% Uber discount
Quarterly wellbeing voucher
17 hours mental health sessions with licensed professionals
20 working days "work from anywhere"
Accommodations may be available based on religious and/or medical conditions (contact accommodations@uber.com)

Adresse

80331 München, Deutschland

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Key Account Manager SMB (m/f/d) with German, Uber Eats, South