Global Head of Product Operations (m/f/d)

We are an owner-managed, globally active company in the specialty pharmaceuticals sector with a clear mission: to be THE sustainable platform for long-established and trusted pharmaceutical brand products in various therapeutic areas. As a reliable partner to the research-based pharmaceutical industry, CHEPLAPHARM ensures the availability and supply of these medicines for the global market.
This benefits not only our partners, but also patients around the world. We are proud that our specialised business model has enabled us to become one of the world's leading companies in the acquisition of original preparations within 20 years, and we continue to grow. The aspiration of our approximately 800 employees: Together, we want to ‘ ACHIEVE MORE ’.

• In the role as Global Head of Product Operations, you ensure that the organization efficiently manages quality-related processes, oversees the end-to-end handling of market complaints, claims, and recalls, and act as the central escalation point for these matters while fostering strong organizational relationships and promoting innovative problem-solving. You also lead the Product Operations function, including teams of Science Specialists and Senior Science Specialists, who provide flexible support to Product Strategy and Deployment teams, Enabling Functions, and Affiliates.
• Strategic Leadership & Operational Excellence
• Lead and further develop the Product Operations organization, including responsibility for end-to-end quality-related processes, task allocation, budget planning, and operational excellence initiatives across the organization.
• Quality, Complaints & Recall Management
• Oversee and manage market complaints, claims, and recall activities to ensure timely resolution, minimize business impact, and maintain full regulatory compliance.
• Leadership
• Responsible for a team of approximately 50 science specialists, ensuring effective resource allocation, aligned prioritization, and strong capability development in close collaboration with key stakeholders.
• Escalation & Risk Management
• Act as the central escalation point for quality-related issues, driving resolution strategies, conducting risk assessments, and implementing proactive mitigation measures.
• Compliance & Quality Governance
• Ensure all quality-related processes comply with global regulations, GMP/GDP standards, and internal quality requirements across all operational areas.
• Stakeholder & Relationship Management
• Build and maintain strong relationships with internal functions, affiliates, regulatory stakeholders, and external partners to support sustainable quality operations.
• Process Improvement & Innovation
• Drive continuous improvement initiatives by evaluating and implementing new methodologies, market solutions, and digital tools to optimize quality processes and operational efficiency.

• Academic Qualification & Industry Expertise
• Master’s degree in Pharmacy, Natural Sciences, or a related field combined with more than 10 years of relevant experience within the pharmaceutical industry.
• Leadership & Cross-Functional Management
• More than 8 Years extensive leadership experience managing cross-functional teams and complex organizational interfaces, including both direct and indirect leadership responsibilities.
• Quality & Regulatory Expertise
• Deep expertise in pharmaceutical quality management within GMP/GDP-regulated environments, including complaints, recalls, and regulatory compliance processes.
• Analytical & Strategic Competence
• Strong analytical capabilities with the ability to interpret quality metrics, make data-driven decisions, and translate risks into actionable strategies.
• Stakeholder & Escalation Management
• Proven ability to moderate cross-functional escalations and manage relationships with stakeholders across all organizational levels internally and externally.