IT Manager (m/f/d)

IT Manager (m/f/d)

At Essendi, we do more than operate hotels: we create the dynamics that make them thrive. As a European leader in the economy and midscale segments, we invest and operate with a single ambition: to transform each asset into a sustainable, vibrant, and meaningful place. We combine asset management and operational excellence to unlock the unique potential of every hotel. Present in 22 countries with 20,000 employees, we operate 568 hotels under internationally renowned brands such as ibis, Novotel, and Mercure, etc. We are committed to fostering Positive Hospitality, acting for a lasting positive impact – on our company, our people, and, beyond our walls, on society. With care, dare, and the will to empower, we create and foster places that thrive.

We are looking for an IT Manager (m/f/d) at the next possible date.

• The IT Manager is responsible for overseeing outsourced and internal IT services across a large, geographically distributed hotel network. This includes managing technology vendors, coordinating projects, supporting hotel openings, ensuring compliance with standards and regulations, and contributing to the long-term digital strategy of the organization.
• Vendor & Service Management
• Manage and oversee external IT service providers delivering operational support to hotel
• Monitor and evaluate SLA performance and service KPIs, ensure accurate invoicing and timely payments
• Ensure vendor deliverables align with company standards and expectations with full governance
• Participate in service reviews, audits and procurement processes
• Support vendor selection and contract negotiations
• Hotel Lifecycle Support
• Provide IT support across the hotel lifecycle, including openings and disposals
• Coordinate vendors responsible for deploying infrastructure, systems and integrations
• Project & Operational Excellence
• Identify opportunities to improve operational efficiency and hotel performance through technology solutions
• Ensure successful project execution (risk, quality, scope, timeline)
• Support decision-making and arbitration processes to define and prioritize project opportunities
• Provide strategic technology insights and recommendations to executive management
• Drive modernization initiatives and support the organization’s digital transformation vision

• Experience
• Suitable experience in IT management or IT service coordination
• Experience working within an outsourcing-based service delivery model
• Strong vendor management experience
• Background in hospitality, retail, or other multi-site environments is an advantage
• Demonstrated success in delivering and managing complex IT projects
• Technical Knowledge
• Understanding of enterprise IT environments and cloud-based solutions
• Knowledge of hospitality systems such as PMS, POS, GRMS, and BMS is required
• Understanding of GDPR and security standards (PCI DSS is a plus)
• Network and firewall management on master level
• Additional Skills
• Financial & Budget Oversight: Strong understanding of financial processes and tools (e.g., TRIRIGA) is required
• Compliance & Security Oversight
• Cost Optimization Oversight
• Language Skills: Excellent command of both German and English, with the ability to communicate effectively across stakeholders