Product Designer - Agent Enablement

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

• We are seeking a Product Designer
• with experience designing internal tools and systems
• to join N26's UX Team and help shape the end-to-end experience of our internal teams. In this role, your mission will be to deeply understand the workflows, challenges, and goals of our employees across departments and design thoughtful, effective experiences that support them in doing their best work.
• About the Assistance Team
• As the Product Designer for the Assistance segment, you will play a key role in elevating the experience of our internal users and operational teams. Your focus will be on understanding their workflows and challenges to design internal tools, dashboards, and process interfaces that streamline their day-to-day tasks, boost operational efficiency, and enhance overall satisfaction. From discovery to delivery, you'll collaborate closely with product managers, engineers, operations leads, and internal stakeholders to co-create exceptional user experiences across different internal tools navigating through particularities and constraints.
• Your work will have a direct impact on key metrics for Operational Efficiency, shaping the future of the user experiences for our internal teams. You will report to the Product Design Manager within the Assistances’ Segment.
• In this role, you will:
• Drive the end to end design process for internal tools: Take responsibility for the entire design process from initial research with internal users, ideation, conceptualisation and design, to testing and validation with operational teams.
• Define problems based on internal user insights and operational feedback: Work together with other UXers, data analysts, product managers, engineers, and operations leads to turn insights from frontline teams into design opportunities that improve their daily work.
• Design for efficiency and effectiveness: Create solutions that prioritize usability, speed, and functionality for power users who spend hours daily in these systems while still maintaining consistency and an enjoyable experience.
• Contribute to design excellence and consistency: Advocate for and nurture our NXD (N26 Experience Design) Design System, adapting it for internal tool use cases where necessary.
• Balance competing priorities: Navigate the tension between comprehensive feature requests from internal stakeholders, technical constraints, and delivering solutions that genuinely improve operational workflows.

• You have 3+ years of experience designing digital products, with significant focus on internal platforms, enterprise systems, B2B Tools, or operational workflows (e.g CRM systems, operational interfaces or internal dashboards).
• A user centered mindset with a passion for solving practical, often messy, real world problems that involve system constraints, legacy infrastructure and complex user workflows.
• Strong UX skills, especially around flow design, systems thinking, and cross-touchpoint experiences.
• You have proven experience conducting user research with internal stakeholders (operational teams, support agents, business users) and translating findings into actionable design solutions.
• Demonstrated understanding of how design can drive operational efficiency and solve internal process challenges.
• Experience designing user experiences that incorporate or leverage AI driven functionalities.
• Ability to work collaboratively with non - design audiences and communicate design rationale clearly.
• Nice to have
• Experience designing internal tools in complex operational or regulated environments (e.g. fintech, healthcare, logistics).
• Deep understanding of business operations, customer support processes, or agent facing systems (e.g., Zendesk, Salesforce Service Cloud, internal CRM platforms).
• Understanding of how AI and automation can augment internal team capabilities (e.g. case routing, intelligent suggestions, automated workflows).