STORE MANAGER (M/F/D) - FRANKFURT

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

• Manage, coach, supervise & motivate your team on the floor
• Recruit, train and develop your team and driving a culture of excellence across all retail activities
• Maximize the sales performance of the staff through product knowledge education, coaching staff through selling and clientele skills and reviewing individual transaction statistics on a regular basis. Apply RIMOWA standards and training programs
• Assist client advisors with the achievement of their individual goals by monitoring the suggested selling process and providing timely feedback and direction
• Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store
• Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM
• Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations
• Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience
• Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays

• Minimum 5+ years sales and management experience in luxury retail environment
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base
• Professional sales development skills
• Exceptional interpersonal skills
• Passion for retail and client service
• Proficient in German and English