Customer Quality Manager (m/f/d)

Customer Quality Manager (m/f/d)

Ericsson Antenna System (EAS) is offering a complete range of innovative high-quality Antenna and Antenna Line Devices as an integral part of Ericsson Radio Systems. Providing a strong global ecosystem, we are the partner of choice for our external and internal customers - always striving to be the Antenna Powerhouse of the industry!

About this opportunity:
We are now looking for a Customer Quality Manager based in Rosenheim to take ownership of customer quality issues across the product lifecycle. You will manage customer claims, represent the customer voice within the quality organization, and drive strategic improvements that reduce recurrence and improve satisfaction. You will work in lean, agile, multi-functional teams that value diversity, collaboration and knowledge sharing.

• Coordinate end-to-end handling of customer claims, ensuring transparency and timeliness
• Consolidate and evaluate failure information, including assessment of product relevance and impact
• Lead structured root-cause analyses (RCA) with R&D, Product Management and Production
• Drive containment and corrective & preventive actions (CAPA), and track their effectiveness
• Prepare and present analysis results clearly and diplomatically to internal and external stakeholders
• Maintain complete, traceable documentation for claims and improvement measures
• Support quality gate assessments in development projects and contribute to product quality concepts (test specs, control plans)
• Monitor product quality indicators and lifecycle risk levels; perform statistical assessment of production and field data
• Collaborate cross-functionally to ensure robust problem resolution and knowledge transfer
• Support continuous improvement activities across the product lifecycle
• Occasionally participate in on-site RCA validation (no regular field duty)

• Strong communication and interpersonal skills; able to present complex topics clearly and diplomatically
• Experience moderating cross-functional RCA discussions and guiding teams to fact-based decisions
• Analytical mindset with the ability to understand technical contexts and draw structured conclusions
• Proven experience in customer claim handling, structured problem-solving, or process-driven improvement
• Background in a technical, industrial, operations or quality-related environment
• Confident handling of structured documentation, reporting and data analysis
• Familiarity with quality and problem-solving methods (e.g. 5-Why, Ishikawa, CAPA)
• Strong stakeholder management skills, interfacing effectively with R&D, Product Management and Production
• Structured, proactive working style and a drive for continuous improvement
• Good German and English skills
• Willingness to travel occasionally if required for RCA validation or customer work