Global Head of Custom Development (m/f/d)

Protect what matters.

Primion Technology is a global solution provider and market leader in Converged Security Solutions and Workforce Management . For more than 30 years, we have supported around 4,000 satisfied customers worldwide who rely on our certified solutions every day. From consulting and planning to development, installation, maintenance, and support, a team of over 470 dedicated experts works passionately to meet the highest standards.

Build what customers need. Scale what the product becomes. Lead a global Custom Development organization that designs, builds, and delivers product-adjacent custom solutions, integrations, and extensions — responsibly, profitably, and in a way that strengthens core product adoption.

You combine deep technical credibility with strong operational and financial discipline and thrive in complex enterprise environments? Then join our team and apply today on a Remote-working basis as Global Head of Custom Development (m/f/d)!

• Define service catalog (custom builds, integrations, accelerators, migrations) and qualification rules.
• Implement intake, scoping, and estimation standards; stage-gate delivery lifecycle.
• Set delivery methodology (Agile/SDLC), architecture guardrails, and reusability policy (accelerators/IP).
• P&L: utilization, margin, backlog health, revenue recognition hygiene.
• Establish engagement governance with PMO: risk, quality, change control.
• Create a global staffing model (onshore/nearshore/offshore); partner & subcontractor strategy.
• Ensure secure coding, compliance, and supportability; transition criteria to CS/Support.
• Feedback loop to Product for patterns worth productization.
• Success Metrics
• Services revenue and gross margin vs. plan; utilization %.
• On-time/on-budget delivery; CSAT/PSAT per project.
• Reuse rate/IP library growth; reduction in bespoke re-builds.
• Attach rate to new product deals; time-to-go-live.
• % projects transitioned with zero-critical defects and documented runbooks.

• 12–15+ years of leadership experience in Professional Services, Custom Development, or Engineering Services within enterprise software environments
• Proven success building and scaling global delivery teams (onshore, nearshore, offshore) with strong financial accountability
• Solid enterprise architecture and integration background, able to assess feasibility and guide solution design at scale
• Strong commercial and operational mindset, with experience owning services P&L, utilization, and margin
• Experience managing partner and subcontractor ecosystems
• Deep understanding of secure, compliant delivery in complex or regulated customer environments
• Strategic, execution-focused leader with a customer-centric approach