Customer Service Administrator - French Speaking (m/w/d)

Stellenbeschreibung

Freigegeben Mittwoch, 26. November 2025 um 01:00 | Läuft ab Samstag, 24. Januar 2026 um 00:59

Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.

Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.

We have an exciting opportunity for a French speaking, Customer Service Representative, to join our team at our European Head Office in Raunheim, Germany.

The role:

As French Speaking, Customer Service Representative , you will manage customer accounts to deliver an excellent service level to all our customers, including the French market. You will be pro-active in ensuring we “put the customer first” and always maintain a professional approach.

• Key duties:
• Call handling and direct contact with the customer
• Entering orders and managing order fulfilment
• Communicating with customers on status of their orders and back orders
• Chasing missing lines on orders for an update
• Raising invoice and credits for customers
• Ensuring all products to be returned to the customer (or shipped to a 3rd party) have all necessary paperwork and managed by logistics team in a timely manner
• Supporting the aftercare tasks with demos and loan products, and booking of customer product returns, repairs and servicing.

• What are we looking for?
• To be considered for this French Speaking, Customer Service Representative role, you will have the following:
• Essential skills
• Fluent in French, both spoken and written
• B2 Level German speaker
• Computer literate and numerate
• Good communication and interpersonal skills
• Knowledge of ERP systems
• Excellent customer service skills
• High level of attention to detail