Kornwestheim

Festanstellung

Lead and support a team of ~15 employees; continuously seek opportunities to improve operations (people, processes, technology).
Coordinate day-to-day operations and ensure project goals are met.
Develop and mentor team through onboarding, open communication, training, development opportunities and performance management.
Monitor, analyze and optimize relevant Key Performance Indicators (KPIs).
Build and maintain employee morale and motivation; ensure team is appropriately staffed with required competencies.
Maintain close cooperation with other departments, especially commercial leaders; collaborate with Support Leaders from other countries and participate in EMEA-wide process alignment.
Ensure compliance with German labor laws together with internal departments, applying foundational understanding to guide decisions and processes.

2+ years' experience in a customer-centric environment, including management and leadership experience.
Demonstrated skills in leadership, performance coaching, problem-solving, strategic thinking, planning and delegating.
Proven capability to collaborate with all levels of the organization.
Analytical and strategic thinking skills.
Excellent verbal and written communication skills; strong interpersonal/communication skills.
High resilience, flexibility and situational adaptability.
Strong organizational skills, especially in a multitasking environment.
Fluent in German and English (written and verbal); proficiency in one of the team’s languages is preferred.

Competitive compensation, incentives and benefits.
Positive and respectful work culture that embraces challenges and encourages learning and discovery.
Purposeful work with global impact (customers in 175+ countries, global workforce).
Support for development and growth opportunities.
Dog-friendly office.

Adresse

70806 Kornwestheim, Deutschland

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Laboratory Customer Support Supervisor (m/f/d)